Shipping & Delivery Policy

This policy explains where StoreFiller delivers, how delivery dates and charges are worked out, how goods are handed over and what happens when a delivery fails. It forms part of the Terms of Use.

In this document "StoreFiller", "we", "us" and "our" mean Atavishaala Agro Exports Private Limited, the company that operates the StoreFiller mobile apps, the partner portal at partner.storefiller.in and the website at storefiller.in (together, the "Platform").

1. Who delivers

Each order ships from one warehouse of the Seller that sells the goods, and is delivered to your shop by a rider working for that warehouse or for a delivery partner. Riders use the StoreFiller Rider app, which records each handover.

2. Where we deliver

• Each Seller's warehouse delivers within a distance it sets. The app shows only products that a warehouse can deliver to your shop's saved map location, so everything you can add to your cart can be delivered to you.
• Deliveries are made only to the shop address and location on your account, within India. To deliver somewhere else, update your shop details first; changing your location can change which products you see.
• We do not deliver to post office boxes or to addresses that cannot be reached by road.

3. Minimum order

Each order must reach the minimum order value shown in the app, currently ₹5,000 of goods from one Seller. A Seller may set a higher minimum for its own orders.

4. Delivery charges

• Delivery charges, if any, are set by each Seller for each warehouse and area. Many Sellers deliver free above the minimum order. The product page tells you whether delivery is free or what it costs, and your cart shows the exact charge before you pay.
• A cash-on-delivery fee may apply to some orders and is shown in the cart before you choose it.
• StoreFiller adds no platform, handling, surge, rain or other charge. Nothing is added to an order after you place it.

5. Delivery dates

• The product page and cart show the expected delivery date for your shop, worked out from the warehouse that will ship the order: the time it needs to pack, its daily dispatch cut-off time, its working days and the travel time to your area.
• Orders placed after the warehouse's cut-off time, or on a day it does not work, are packed on its next working day.
• The date is an estimate. Weather, traffic, road closures, strikes and other events outside reasonable control can delay delivery. If an order is going to be late, we will tell you in the app.

6. Tracking and notifications

You can follow every order in My Orders. You will receive notifications when the order is confirmed, when it is out for delivery, when it is delivered, and if a delivery attempt fails, in the language you chose in the app.

7. Handover

• When the goods arrive, check the number of cartons and their condition. Then give the rider the delivery code shown in your app for that order. The code confirms that you received the goods.
• The rider may take a photo of the handover as proof of delivery.
• For cash-on-delivery orders, pay the rider exactly the amount shown in your app. Do not pay more, and do not pay for anything outside the order.
• Share the delivery code only when you have the goods. Never share it on a phone call. StoreFiller staff will never ask for it.
• Anyone at your shop who gives the code is treated as receiving the goods on your behalf.

8. If delivery fails

• If the shop is closed, nobody is available, the address cannot be found, or cash is not ready for a cash-on-delivery order, the rider records the reason and you are notified straight away.
• Delivery is attempted up to 3 times in total. Please make sure someone is available for the next attempt, or contact support to arrange a suitable time.
• After 3 failed attempts, or if you refuse the order, the goods are returned to the Seller and the order is cancelled. Anything you paid online or with wallet credit is refunded in full as described in the Cancellation & Refund Policy.
• Repeated failed deliveries for reasons on the shop's side may lead to cash on delivery being turned off for your account.

9. Damage or loss in transit

Goods are the Seller's responsibility until they are handed over to you. If goods are lost in transit, the order is cancelled and refunded in full. If they arrive damaged, you may refuse them or report them within 48 hours under the Returns Policy.

10. Help

Customer support: +91 87488 21287 · support@storefiller.in · Monday to Saturday, 10:00 AM to 7:00 PM IST (closed on Sundays and national holidays), or Help & Support in the app.