Cancellation & Refund Policy

This policy explains how shops can cancel orders on StoreFiller, when a Seller or StoreFiller may cancel, and how and when refunds are paid. It forms part of the Terms of Use.

In this document "StoreFiller", "we", "us" and "our" mean Atavishaala Agro Exports Private Limited, the company that operates the StoreFiller mobile apps, the partner portal at partner.storefiller.in and the website at storefiller.in (together, the "Platform").

1. Cancelling an order yourself

• You can cancel an order free of charge from My Orders in the app at any time until the Seller packs it. The order screen shows whether it can still be cancelled.
• You can cancel the whole order. To change quantities, cancel and place a new order while the order is still cancellable.
• Once the Seller has packed the order, the cancel option is no longer shown. Contact support from the order; we will ask the Seller whether it can still be stopped. If it has already left the warehouse, you may refuse it at delivery as described in section 4, or report a problem under the Returns Policy after delivery.
• StoreFiller does not charge any cancellation fee.

2. Automatic cancellation of unpaid orders

If you choose UPI, card or net banking and do not complete the payment within 45 minutes, the order is cancelled automatically and the goods are released for other shops. Nothing is charged. If money left your account but the payment did not reach us in time, it is refunded automatically, usually within 5 to 7 business days.

3. Cancellation by the Seller or by StoreFiller

A Seller may cancel a confirmed order, or part of it, if it cannot fulfil it: for example the goods are out of stock, fail a quality or expiry check, or the delivery route is closed. StoreFiller may cancel an order that is suspected to be fraudulent, breaks the Terms of Use, was priced in obvious error, or cannot be delivered for reasons outside anyone's control. In every such case you are told in the app and receive a full refund of anything paid. If only part of an order is cancelled, you are refunded for that part.

4. Refusing an order at delivery

• You may refuse delivery if the goods are visibly damaged, leaking or tampered with, or are not what you ordered. Tell the rider why; the reason is recorded and our team will contact you. Anything you paid for refused goods is refunded once the Seller confirms their return.
• Refusing delivery without such a reason, repeatedly, may lead to cash on delivery being turned off for your account.

5. How refunds are paid

• UPI, card or net banking: refunded to the same account or card you paid with. We start the refund within 2 business days of the cancellation or approved return, and your bank normally credits it within 5 to 7 business days after that.
• Wallet credit: any part paid with wallet credit is returned to your wallet immediately.
• Cash on delivery: nothing is charged for an order cancelled before delivery. For an approved return of goods you paid for in cash, the refund is made to your wallet or, on request, to a bank account in the name of your business.
• Coupons: if an order paid partly with a coupon is cancelled, you are refunded what you actually paid. Whether the coupon can be used again depends on the conditions of that offer.
• Delivery and cash-on-delivery fees: refunded in full when the whole order is cancelled before delivery, or when a return is approved because of the Seller's error.

6. Tracking a refund

The order screen in the app shows when a refund was started and its status. If a refund has not reached you within 10 business days of being started, contact support with the order reference. We will give you the bank reference number (UTR or ARN) so that you can trace it with your bank.

7. Refunds that cannot be made

We will not refund for goods damaged after delivery, for goods that did not sell, for reports made outside the time limits in the Returns Policy, or where we find that a claim was false. Refunds obtained by fraud may be reversed or recovered.

8. Help

Customer support: +91 87488 21287 · support@storefiller.in · Monday to Saturday, 10:00 AM to 7:00 PM IST (closed on Sundays and national holidays), or Help & Support in the app. If you are unhappy with the outcome, see Grievance Redressal.