Delivery Partner Terms

These terms apply to riders who deliver StoreFiller orders using the StoreFiller Rider app, whether engaged by a Seller's warehouse (hub) or by a delivery partner. By signing in to the Rider app and tapping "I agree", the rider accepts them.

In this document "StoreFiller", "we", "us" and "our" mean Atavishaala Agro Exports Private Limited, the company that operates the StoreFiller mobile apps, the partner portal at partner.storefiller.in and the website at storefiller.in (together, the "Platform").

1. Your relationship

Riders are engaged by the warehouse or delivery partner that adds them to the Rider app, not by StoreFiller. Pay, working hours, insurance, vehicle, fuel and other working arrangements are agreed between the rider and that warehouse or partner, under applicable labour and social security law. StoreFiller provides the app that organises rounds and records deliveries.

2. Getting started

• Your warehouse adds you to the Rider app with your own mobile number. Sign in only with that number and never let anyone else use your account.
• Hold a valid driving licence, vehicle registration and insurance for any vehicle you use, and carry them while delivering.
• Use only the official Rider app downloaded from the link your warehouse gives you, and install updates when asked.

3. Rounds and deliveries

• Your warehouse assigns your rounds. Start a round in the app when you leave and follow the stops in the order shown, unless your warehouse tells you otherwise.
• Check that the cartons you collect match the round before you leave the warehouse.
• Do not open, tamper with, swap or remove anything from any package.
• Deliver only to the shop named on the stop, at its address.

4. Handover

• Hand over the goods first, and let the shop check them.
• Ask for the delivery code shown in the shop's app and enter it in the Rider app. Never deliver without it, and never ask for it before the goods are handed over.
• Take the handover photo when the app asks for it.
• If the shop refuses the goods because they are damaged or wrong, record the reason in the app and bring the goods back to the warehouse.

5. Cash on delivery

• Collect exactly the amount shown in the app for that order, no more and no less. Never collect money for anything else.
• Keep cash safe, and hand over all cash collected to your warehouse the same day when you close your round. Count it and enter the amount in the app; it is reconciled against the orders delivered.
• Any shortfall in cash handed over is a matter between you and your warehouse under your arrangement with it.

6. Failed deliveries

If you cannot deliver, because the shop is closed, nobody is there, the address cannot be found or cash is not ready, record the true reason in the app. The shop is told at once, and delivery is attempted again; an order is returned after 3 failed attempts. Never mark a delivery as failed without trying, and never record a false reason.

7. Location and data

• The Rider app uses your location only during an active round, to show stops and record deliveries. Your location is shared with StoreFiller and your warehouse, not with shops.
• You will see shops' names, addresses and order details only to make deliveries. Do not copy, keep, share or use them for anything else, and do not contact shops except about their delivery.
• Your data is handled as described in the Privacy Policy.

8. Conduct and safety

• Be polite and respectful to shopkeepers, their staff and the public.
• Follow traffic law, wear a helmet or seat belt, and never use the phone while riding or driving. Stop safely before using the app.
• Never deliver under the influence of alcohol or drugs.
• Do not ask shops for tips, extra payments or personal favours.
• Report accidents, threats, theft or unsafe situations to your warehouse at once, and to the police where needed.

9. Suspension

Your warehouse or StoreFiller may suspend or remove your access to the Rider app for breach of these terms, for example tampering with goods, false delivery records, cash irregularities, misconduct or unsafe riding.

10. Changes

These terms may be updated. You will be asked in the app to accept a new version before your next round when a change is material.

11. Law

These terms are governed by the laws of India. The courts at Ahmednagar (Ahilyanagar), Maharashtra have jurisdiction.

12. Help

For anything about your rounds, pay or working arrangements, contact your warehouse. For the app or complaints: +91 87488 21287 · support@storefiller.in · Monday to Saturday, 10:00 AM to 7:00 PM IST (closed on Sundays and national holidays), or Grievance Redressal.